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Monday, 27 July 2015 19:51

Volunteers needed.

Citizens Advice East Hampshire is currently looking for volunteers - especially for our Bordon offices.  Our email, web chat and telephone Adviceline services mean that anyone wanting to use, learn or expand new skills will be welcome, but a willingness to use IT is a must. Please visit our Join Us page for more information about volunteering roles.  If you are interested in finding out more about the benefits of volunteering at the CAB, and the work that we do, pleasecall Becky Wright on 01420 544807 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Monday, 06 July 2015 10:06

Join Us

Would you like to make a difference to peoples’ lives? Are you enthusiastic, passionate and committed to providing an excellent service to the public? Would you like to be part of a supportive team, learn new skills and feel you have really done something worthwhile in your local community? If your answer is ‘yes’, there may be a role for you at Citizens Advice.


Paid Vacancies

We do not currently have any vacancies for paid staff 

 

Volunteering

We always have vacancies for volunteers at Citizens Advice East Hampshire and we would love to hear from you (use our contact form) if you are interested in volunteering with us. We are particularly keen to hear from people who can volunteer at our Bordon office in an advice role.

Whether you have a few hours or a few days or more to offer, we have a range of volunteer opportunities that may suit you.

Adviser - initial e-learning training starts you off with an introduction to the service and the main enquiry areas that clients come into us about. Once you are confident and competent in this role you will carry on to do the full adviser training over about 12 - 18 months while still taking an active role with clients

Research and Campaigns - if you feel strongly about our campaign issues then we would love you to join us to help collate evidence, and take an active part promoting our campaigns

Trustee - we are on the look out for people with good business skills who would like to join our Trustee board to help run Citizens Advice East Hampshire

Download more information about volunteering with Citizens Advice East Hampshire

 

 

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Tuesday, 06 January 2015 10:37

Join Us

Would you like to make a difference to peoples’ lives? Are you enthusiastic, passionate and committed to providing an excellent service to the public? Would you like to be part of a supportive team, learn new skills and feel you have really done something worthwhile in your local community? If your answer is ‘yes’, there may be a role for you at Citizens Advice.

Whether you have a few hours or a few days or more to offer, or we have a range of volunteer and job opportunities that may suit you.


Vacancies

Unfortunately we do not currently have any paid vacancies at the current time.

 

Volunteering

We always have vacancies for volunteers at Citizens Advice East Hampshire and we would love to hear from you (use our contact form) if you're interested in volunteering with us. 

Whether you have a few hours or a few days or more to offer, or we have a range of volunteer and job opportunities that may suit you.

A selection of volunteering roles that we have to offer are:

  • Advisor
  • Assessor
  • Trustee

The first stage in advice training, where you interview clients over the telephone, by email and webchat, or face to face. This is a dynamic and focused role, which includes:

  • Greeting clients and explaining the gateway assessment process.
  • Exploring the client’s problem(s) and situation.
  • Assessing the risk/urgency of the client’s issue and their ability to deal with the problem themselves.
  • Researching the law in relation to the client’s issue.
  • Identifying the next step that needs to be taken.
  • Summarising the content of the interview for the client and explain what happens next.
  • Ensuring clients know they can return if necessary.
  • Keeping detailed computerised records

Specific qualifications or experience are not required to train to be an assessor. The training to be an assessor take around 6 weeks of one day a week volunteering in the office. Training is via our comprehensive e-learning package so new volunteers can train at their own pace. 

Advisors

Once a volunteer is fully competent in the assessor role theymove on to train further to become an advisor. Being an advisor is a very varied role. As an advisor you will:

  • Interview clients by appointment in the office, over the phone, at outreach sessions and by email.
  • Give information from the Citizens Advice electronic information system and other sources.
  • Give advice in explaining the choices and consequences the client faces.
  • Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals.
  • Refer clients to other agencies if they are better placed to help.
  • Keep records of all clients' cases.
  • Prevent future problems by identifying issues that affect a lot of clients.

You don't need any particular qualifications or experience to train as an advisor. All sorts of people are advisors. Advisors don't need to know it all! We provide all trainee advisors with a comprehensive training programme that will give you the skills you need to deliver a high quality service to clients.

You won't be left alone after you are trained. There will always be supervisors and more experienced advisors to give you support, advice and guidance.

Once you have qualified as a Advisor, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge and specialise in a particular area such as:

  • Debt
  • Employment
  • Welfare Benefits
  • Housing
  • Domestic Abuse
  • Receptionists

Receptionists are the public face of the Citizens Advice. They are the main link between the public and the office. This role would suit people who are methodical, organised and patient. As a receptionist, you will:

  • Greet clients, and other visitors, and make them feel welcome.
  • Keep clients updated with waiting times.
  • Arrange appointments and answer phone calls.
  • Point out self-help information on the Service.
  • Keep track of the waiting room.
  • Keep records and enter data onto the computer systems.
  • Liaise with other staff and volunteers

Trustees

All Citizens Advice are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Executive, but Trustees:

  • Set the overall direction and support the development of the service.
  • Ensure the service meets the needs of the local community and the Citizens Advice membership standards.
  • Employ Citizens Advice staff and control finances.
  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies.
  • Ensure the service complies with relevant laws.

The trustee board needs people from all sections of the community with a wide range of different skills, experience and perspectives. The board tends to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.

Research and Campaign workers

Research and Campaign workers use information from problems brought into the office by clients to help bring about real change by influencing local and national policy. So if you shout “It’s just not right!” or “it’s just not fair!”, when you come across an issue that you feel is unjust, then research and campaign work is for you.

This is a flexible role, working with the district Research and Campaign team. It can involve:

  • Completing and collating evidence forms that record information about the problems clients’ experience.
  • Identifying and raising issues in the bureau and at meetings.
  • Training staff and volunteers in spotting particular issues and completing evidence forms.
  • Conducting research and writing reports on local issues.
  • Media campaigning and liaising with other offices and agencies to provide a voice for clients.

 

Tuesday, 06 January 2015 10:36

Get Advice

You may be able to find the information and guidance you need on our national website so it is a good idea to look at this first. We also have specific pages on this site relating to specific advice areas. On these pages we have some Frequently Asked Questions with local links which may help you. 

If you can’t find the help you need through the Frequently Asked Questions then you'll find a relevant contact form at the bottom of these pages.

Translations

The national website provides some advice pages in other languages, including British Sign Language (BSL).

What can I expect when I visit a Citizen’s Advice Service?

You do not need an appointment to visit our services. If you have any particular language or access requirements it is good idea to telephone us first and we will do our best to meet those needs.

When you arrive someone will welcome you and show you where you can wait before speaking to an adviser. We will do our best to see you quickly, but please be prepared for a wait. Remember you can also get advice from us by telephone, e mail or post.

When we first meet we will find out how we can best help you. We will ask you about yourself and your problem so that we can be sure we provide the information and guidance that is right for you. Depending on your advice need, it will help us and also save you time, if you bring some information with you when you visit. Please look at this guide to what to bring to a service visit.

After we have spoken to you and assessed your advice need

  • We may give you some factsheets or leaflets
  • We may offer help with form filling, contacting other agencies or offer help with budgeting.
  • We may find out that you need specialist advice or support, so we may direct you somewhere that is better placed to help you
  • Sometimes we may need to see you more than once to provide you with the help you need, so we may offer you a longer appointment on another day after your first visit.
  • It all depends on what you need, but we will work with you to help you find a way through your problems
Tuesday, 06 January 2015 10:34

Other Problems

You may find that you can find the answer to your question by looking at the information and guidance on our national website.  On this page we also have some local links which may help you. If you have not found an answer by the time you reach the end or if you would prefer to contact us directly - then you can e mail us on This email address is being protected from spambots. You need JavaScript enabled to view it., and we will respond within three working days, or telephone us on Adviceline 03444 111 444, or visit one of our offices.

Local consumer problems

Discrimination

Education

Goverment 

Health

  • Patient Advice and Liaison Service in Portsmouth hospitals – for complaints and help with current NHS hospital care- Portsmouth hospitals NHS website
  • NHS Choices - to find a doctor or dentist, or for general health advice- NHS Website
  • Patient Advice and Liaison Service in Frimley Park hospital – for complaints and help with current NHS hospital care- NHS Website
  • Patient Advice and Liaison Service in Hampshire hospitals – for complaints and help with current NHS hospital care- NHS Website
  • Clinical Commissioning Group for South Eastern Hampshire-  Clinical Commissioning Group
  • geUK - advice on health and well being for older people-AGEUK
  • Counselling directory of local counselling services- Counselling directory
  • Adviceguide - factsheets available from Citizens Advice- Healthcare
  • Healthwatch Hampshire
  • NHS Complaints and Advocacy services- Healthwatch Hampshire
  • FAQ s about Healthcare- Healthcare

Immigration

  • UK Borders Agency - for information from the Government of UK immigration- GOV.UK
  • Information available from Citizens Advice-  Immigration

Legal

  • To find your local Solicitor-  'Find a Solicitor'
  • To check if your are entitled to legal aid- GOV.UK
  • To contact the Hampshire Police- Hampshire Constabulary
  • If you  need advice / information about going to court- Advicenow website providing information on rights and legal issues

Tax

Travel

Tuesday, 06 January 2015 10:34

Relationships & Family

You may find that you can find the answer to your question by looking at the information and guidance on our national website.  On this page we also have some Frequently Asked Questions with local links which may help you. If you have not found an answer by the time you reach the end or if you would prefer to contact us directly - then you can complete the contact form below and we will respond within three working days, or telephone us on Adviceline 03444 111 444, or visit one of our offices.

        Please find contact form below

 

Tuesday, 06 January 2015 10:34

Housing

You may find that you can find the answer to your question by looking at the information and guidance on our national website.  On this page we also have some Frequently Asked Questions with local links which may help you. If you have not found an answer by the time you reach the end or if you would prefer to contact us directly - then you can complete the contact form below and we will respond within three working days, or telephone us on Adviceline 03444 111 444, or visit one of our offices.

  • My private landlord won’t return my rental deposit, how can I claim the money back?-Shelter
  • My private landlord wants to evict me, can they do that?- Shelter
  • I want to end my tenancy, what should I do?- Shelter
  • I’m homeless, or soon will be, so what duties do the council have to help me?- Shelter
  • I am homeless, what local support is there available to me?- coming soon
  • I’m in dispute with my neighbours, what options do I have?- Shelter
  • My private landlord won’t repair my home, what can I do?- Shelter
  • My social landlord won’t repair my home, what can I do?- Shelter
  • I would like to make improvements to my home security (and am 65+ or disabled), where can I find help?- VariousSafe.ped
  • How do I find council or housing association housing?-  Home-Link
  • I am elderly or disabled and have difficulty getting around my home easily, how do I find out whether I am entitled to adaptations?- Shelter
  • Am I entitled to support in paying for home improvements?- CA -home improvements
  • Can my landlord increase my rent?- Shelter
  • How do I find other types of housing?- CA- Finding accommodation
  • I want to buy a home, how do I do it?- CA- buying a home
  • I want to sell my home, how do I do it?- CA-Selling a home
  • Lease holder advice- The leasehold Advisory Service
  • How do I become a landlord?- Shelter

       Please find contact form below

      

     

      

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