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Monday, 27 July 2015 19:51

Volunteers needed.

Citizens Advice East Hampshire is currently looking for volunteers.  Our email, web chat and telephone Adviceline services mean that anyone wanting to use, learn or expand new skills will be welcome, but a willingness to use IT is a must. Please visit our Join Us page for more information about volunteering roles.  If you are interested in finding out more about the benefits of volunteering at Citizens Advice, and the work that we do, please call us on 01420 544807 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Monday, 06 July 2015 10:06

Join Us

Would you like to make a difference to peoples’ lives? Are you enthusiastic, passionate and committed to providing an excellent service to the public? Would you like to be part of a supportive team, learn new skills and feel you have really done something worthwhile in your local community? If your answer is ‘yes’, there may be a role for you at Citizens Advice.


Paid Vacancies

We have no paid vacancies at present.

 

Volunteering

The Citizens Advice Service is an independent organisation, and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality. At Citizens Advice East Hampshire we provide face to face, telephone and email advice on over 14,000 problems for over 5,000 clients every year.

Our clients and volunteers come from all walks of life. We are committed to providing an independent advice service, and volunteering opportunities, to the whole community. We would be very interested to hear from you if you would like to contribute to our work.

A selection of volunteering roles that we have to offer are:

  • Assessor
  • Adviser
  • Admin assistant
  • Research and Campaigns worker
  • Trustee

 

Assessors

This is the first stage in adviser training, where you interview clients over the telephone or face to face. This is a dynamic and focused role, which includes:

  • Greeting clients and explaining the assessment process.
  • Exploring the client’s problem(s) and situation.
  • Assessing the risk/urgency of the client’s issue and their ability to deal with the problem themselves.
  • Researching the law in relation to the client’s issue.
  • Identifying the next step that needs to be taken.
  • Summarising the content of the interview for the client and explain what happens next.
  • Ensuring clients know they can return if necessary.
  • Keeping detailed computerised records

Specific qualifications or experience are not required to train to be an assessor. The training to be an assessor is approximately 6-12 weeks, requiring a commitment of at least one day per week in the office, along with self-study and a few group training sessions.

 

Advisers

Once a volunteer is fully competent in the assessor role they may wish to train further to become an adviser. Being an adviser is a very varied role. As an adviser you will:

  • Interview clients by appointment in the bureau, over the phone, at outreach sessions and by email.
  • Give information from the Citizens Advice electronic information system and other sources.
  • Give advice in explaining the choices and consequences the client faces.
  • Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals.
  • Refer clients to other agencies if they are better placed to help.
  • Keep records of all clients' cases.
  • Prevent future problems by identifying issues that affect a lot of clients.

You don't need any particular qualifications or experience to train as an adviser. All sorts of people are CA advisers. Advisers don't need to know it all! We provide all trainee advisers with a comprehensive training programme that will give you the skills you need to deliver a high quality service to clients.

You won't be left alone after you are trained. There will always be supervisors and more experienced advisers to give you support, advice and guidance.

Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge and specialise in a particular area such as:

  • Debt
  • Employment
  • Welfare Benefits
  • Housing
  • Domestic Abuse

 

Admin Assistants

Admin assistants help to ensure the smooth running of the office, and are often a link between the public and the advisers. This role would suit people who are methodical, organised and patient. As a admin assistant, you will:

  • Arrange appointments and answer phone calls.
  • Point out self-help information on the Citizens Advice Service.
  • Keep track of the waiting room, and keep clients updated with waiting times.
  • Keep records and enter data onto the computer systems.
  • Scan paper records onto the computer systems
  • Liaise with office staff and volunteers
  • As needed, greet client and other visitors and make them feel welcome.

 

Research and Campaign workers

Research and Campaign workers use information from problems brought into the bureau by clients to help bring about real change by influencing local and national policy. So if you shout “It’s just not right!” or “it’s just not fair!”, when you come across an issue that you feel is unjust, then research and campaign work is for you.

This is a flexible role, working with the district Research and Campaign team. It can involve:

  • Completing and collating evidence forms that record information about the problems clients’ experience.
  • Identifying and raising issues in the bureau and at meetings.
  • Training staff and volunteers in spotting particular issues and completing evidence forms.
  • Conducting research and writing reports on local issues.
  • Media campaigning and liaising with other bureaux and agencies to provide a voice for clients.

 

Trustees

All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Executive, but Trustees:

  • Set the overall direction and support the development of the bureau.
  • Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards.
  • Employ CA staff and control bureau finances.
  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies.
  • Ensure the bureau complies with relevant laws.

A CA trustee board needs people from all sections of the community with a wide range of different skills, experience and perspectives. The board tends to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.

 

We always have vacancies for volunteers at Citizens Advice East Hampshire and we would love to hear from you (use our contact form) if you're interested in volunteering with us. 

 

Friday, 03 August 2018 09:58

New Outreach Services in East Hampshire

Outreaches in East Hampshire

Citizens Advice East Hampshire have opened two new outreach services at the following locations:

 

Headley Down

Woodlands Hall Community Centre, Larch Road, Headley Down, GU35 8AS, on the Second Wednesday of the month, from 2pm - 4pm.  Ring the doorbell for access - no appointment needed.

 

Liss

Liss Triangle Centre, Mill Road, Liss, GU33 7DX, on the Fourth Wednesday of the month, from 2pm - 4pm.  No appointment needed, just drop in for advice.

Biggest rise in energy complaints are about Scottish Power

Eighty percent of low income households are worried about energy bills

Payday lenders need to point people towards debt advice

Tuesday, 06 January 2015 10:38

Volunteering

The Citizens Advice Service is an independent organisation, and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality. At Citizens Advice East Hampshire we provide face to face, telephone and email advice on over 14,000 problems for over 5,000 clients every year.

Our clients and volunteers come from all walks of life. We are committed to providing an independent advice service, and volunteering opportunities, to the whole community. We would be very interested to hear from you if you would like to contribute to our work.

A selection of volunteering roles that we have to offer are:

  • Adviser
  • Assessor
  • Receptionist
  • Trustee

Assessors

This is the first stage in adviser training, where you interview clients over the telephone or face to face. This is a dynamic and focused role, which includes:

  • Greeting clients and explaining the assessment process.
  • Exploring the client’s problem(s) and situation.
  • Assessing the risk/urgency of the client’s issue and their ability to deal with the problem themselves.
  • Researching the law in relation to the client’s issue.
  • Identifying the next step that needs to be taken.
  • Summarising the content of the interview for the client and explain what happens next.
  • Ensuring clients know they can return if necessary.
  • Keeping detailed computerised records

Specific qualifications or experience are not required to train to be an assessor. The training to be an assessor is approximately 6-12 weeks, requiring a commitment of at least one day per week in the office, along with self-study and a few group training sessions.

Advisers

Once a volunteer is fully competent in the assessor role they may wish to train further to become an adviser. Being an adviser is a very varied role. As an adviser you will:

  • Interview clients by appointment in the bureau, over the phone, at outreach sessions and by email.
  • Give information from the Citizens Advice electronic information system and other sources.
  • Give advice in explaining the choices and consequences the client faces.
  • Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals.
  • Refer clients to other agencies if they are better placed to help.
  • Keep records of all clients' cases.
  • Prevent future problems by identifying issues that affect a lot of clients.

You don't need any particular qualifications or experience to train as an adviser. All sorts of people are CA advisers. Advisers don't need to know it all! We provide all trainee advisers with a comprehensive training programme that will give you the skills you need to deliver a high quality service to clients.

You won't be left alone after you are trained. There will always be supervisors and more experienced advisers to give you support, advice and guidance.

Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge and specialise in a particular area such as:

  • Debt
  • Employment
  • Welfare Benefits
  • Housing
  • Domestic Abuse

Receptionists

Receptionists are the public face of the Citizens Advice. They are the main link between the public and the office. This role would suit people who are methodical, organised and patient. As a receptionist, you will:

  • Greet clients, and other visitors, and make them feel welcome.
  • Keep clients updated with waiting times.
  • Arrange appointments and answer phone calls.
  • Point out self-help information on the Citizens Advice Service.
  • Keep track of the waiting room.
  • Keep records and enter data onto the computer systems.
  • Liaise with other bureau staff and volunteers

Trustees

All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Executive, but Trustees:

  • Set the overall direction and support the development of the bureau.
  • Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards.
  • Employ CA staff and control bureau finances.
  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies.
  • Ensure the bureau complies with relevant laws.

A CA trustee board needs people from all sections of the community with a wide range of different skills, experience and perspectives. The board tends to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.

Research and Campaign workers

Research and Campaign workers use information from problems brought into the bureau by clients to help bring about real change by influencing local and national policy. So if you shout “It’s just not right!” or “it’s just not fair!”, when you come across an issue that you feel is unjust, then research and campaign work is for you.

This is a flexible role, working with the district Research and Campaign team. It can involve:

  • Completing and collating evidence forms that record information about the problems clients’ experience.
  • Identifying and raising issues in the bureau and at meetings.
  • Training staff and volunteers in spotting particular issues and completing evidence forms.
  • Conducting research and writing reports on local issues.
  • Media campaigning and liaising with other bureaux and agencies to provide a voice for clients.
Tuesday, 06 January 2015 10:36

Get Advice

You may be able to find the information and guidance you need on our national website so it is a good idea to look at this first. We also have specific pages on this site relating to specific advice areas. On these pages we have some Frequently Asked Questions with local links which may help you. 

If you can’t find the help you need through the Frequently Asked Questions then you'll find a relevant contact form at the bottom of these pages.

What can I expect when I visit a Citizen’s Advice Service?

You do not need an appointment to visit our services. If you have any particular language or access requirements it is good idea to telephone us first and we will do our best to meet those needs.

When you arrive someone will welcome you and show you where you can wait before speaking to an adviser. We will do our best to see you quickly, but please be prepared for a wait. Remember you can also get advice from us by telephone, e mail or post.

When we first meet we will find out how we can best help you. We will ask you about yourself and your problem so that we can be sure we provide the information and guidance that is right for you. Depending on your advice need, it will help us and also save you time, if you bring some information with you when you visit. Please look at this guide to what to bring to a service visit.

After we have spoken to you and assessed your advice need

  • We may give you some factsheets or leaflets
  • We may offer help with form filling, contacting other agencies or offer help with budgeting.
  • We may find out that you need specialist advice or support, so we may direct you somewhere that is better placed to help you
  • Sometimes we may need to see you more than once to provide you with the help you need, so we may offer you a longer appointment on another day after your first visit.
  • It all depends on what you need, but we will work with you to help you find a way through your problems
Tuesday, 06 January 2015 10:34

Other Problems

You may find that you can find the answer to your question by looking at the information and guidance on our national website.  On this page we also have some local links which may help you. If you have not found an answer by the time you reach the end or if you would prefer to contact us directly - then you can e mail us on This email address is being protected from spambots. You need JavaScript enabled to view it., and we will respond within three working days, or telephone us on Adviceline 03444 111 444, or visit one of our offices.

Local consumer problems

Discrimination

Education

Goverment 

Health

  • Patient Advice and Liaison Service in Portsmouth hospitals – for complaints and help with current NHS hospital care- Portsmouth hospitals NHS website
  • NHS Choices - to find a doctor or dentist, or for general health advice- NHS Website
  • Patient Advice and Liaison Service in Frimley Park hospital – for complaints and help with current NHS hospital care- NHS Website
  • Patient Advice and Liaison Service in Hampshire hospitals – for complaints and help with current NHS hospital care- NHS Website
  • Clinical Commissioning Group for South Eastern Hampshire-  Clinical Commissioning Group
  • geUK - advice on health and well being for older people-AGEUK
  • Counselling directory of local counselling services- Counselling directory
  • Adviceguide - factsheets available from Citizens Advice- Healthcare
  • Healthwatch Hampshire
  • NHS Complaints and Advocacy services- Healthwatch Hampshire
  • FAQ s about Healthcare- Healthcare

Immigration

  • UK Borders Agency - for information from the Government of UK immigration- GOV.UK
  • Information available from Citizens Advice-  Immigration

Legal

  • To find your local Solicitor-  'Find a Solicitor'
  • To check if your are entitled to legal aid- GOV.UK
  • To contact the Hampshire Police- Hampshire Constabulary
  • If you  need advice / information about going to court- Advicenow website providing information on rights and legal issues

Tax

Travel

Tuesday, 06 January 2015 10:34

Relationships & Family

You may find that you can find the answer to your question by looking at the information and guidance on our national website.  On this page we also have some Frequently Asked Questions with local links which may help you. If you have not found an answer by the time you reach the end or if you would prefer to contact us directly - then you can complete the contact form below and we will respond within three working days, or telephone us on Adviceline 03444 111 444, or visit one of our offices.

        Please find contact form below

 

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