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Monday, 27 July 2015 19:51

Webchat news

Webchat is gradually being introduced in Citizens Advice services across the country. We are very pleased that we can now offer this service in East Hampshire. Webchat allows you to communicate in real time with a trained adviser, so that you ask questions and receive answers in a conversation over the internet. Our webchat team is based in our Bordon office.
This new service is already proving very popular.

You do not need any special equipment or computer software to use webchat; you simply access the service through the website. You can access webchat through our national website, and and the 'Get Advice' pages of this local website.

Monday, 27 July 2015 19:51

Volunteers needed.

Citizens Advice East Hampshire is currently looking for volunteers.  Our new web chat and telephone Adviceline services mean that anyone wanting to use, learn or expand new skills will be welcome but a willingness to use IT is a must. Please visit our Join Us page
for more information about volunteering roles.  If you are interested in finding out more
about the benefits of volunteering at the CAB, and the work that we do, please
call Becky Wright on 01420 544807 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Monday, 27 July 2015 19:51


You may have noticed that Citizens Advice East Hampshire looks a little different,
although still recognisably the same service. This is because Citizens Advice
is modernising to respond to changing needs and to reach more people. Modernising
the brand is just one of the ways we are changing to make Citizens Advice more
relevant to more people. As part of this modernisation we have dropped the word
'bureau', which we hope that this will correct the misconception that we are a
government department.

Monday, 06 July 2015 10:06

Join Us

Would you like to make a difference to peoples’ lives? Are you enthusiastic, passionate and committed to providing an excellent service to the public? Would you like to be part of a supportive team, learn new skills and feel you have really done something worthwhile in your local community? If your answer is ‘yes’, there may be a role for you at Citizens Advice.

Paid Vacancies

We do not currently have any vacancies for paid staff 



We always have vacancies for volunteers at Citizens Advice East Hampshire and we would love to hear from you (use our contact form) if you are interested in volunteering with us. 

Whether you have a few hours or a few days or more to offer, we have a range of volunteer opportunities that may suit you.

Some of the volunteering roles we have to offer are:

Receptionist / Administrator - we are always looking for people with good administration and people skills to work with clients and behind the scenes making our local Citizens Advice an efficient service.  Our Advisers usually start in an admin role to get to know the way we work

Adviser - initial training starts you off as a Gateway Assessor - that takes about 6 weeks training and then you can carry on to do the full adviser training over about 12 - 18 months while still taking an active role with clients

Research and Campaigns - if you feel strongly about our campaign issues then we would love you to join us to help collate evidence, and take an active part promoting our campaigns

Trustee - we are on the look out for people with good business skills who would like to join our Trustee board to help run Citizens Advice East Hampshire

Download more information about volunteering with Citizens Advice East Hampshire



Biggest rise in energy complaints are about Scottish Power

Eighty percent of low income households are worried about energy bills

Payday lenders need to point people towards debt advice

Tuesday, 06 January 2015 10:39


We do not currently have any vacancies available

Tuesday, 06 January 2015 10:37

Join Us

Would you like to make a difference to peoples’ lives? Are you enthusiastic, passionate and committed to providing an excellent service to the public? Would you like to be part of a supportive team, learn new skills and feel you have really done something worthwhile in your local community? If your answer is ‘yes’, there may be a role for you at Citizens Advice.

Whether you have a few hours or a few days or more to offer, or we have a range of volunteer and job opportunities that may suit you.


Unfortunately we do not currently have any paid vacancies.



We always have vacancies for volunteers at East Hampshire CAB and we would love to hear from you (use our contact form) if you're interested in volunteering with us. 

Whether you have a few hours or a few days or more to offer, or we have a range of volunteer and job opportunities that may suit you.

A selection of volunteering roles that we have to offer are:

  • Advisor
  • Gateway Assessor
  • Receptionist
  • Trustee
  • Gateway Assessors

This is the first stage in advisor training, where you interview clients over the telephone or face to face. This is a dynamic and focused role, which includes:

  • Greeting clients and explaining the gateway assessment process.
  • Exploring the client’s problem(s) and situation.
  • Assessing the risk/urgency of the client’s issue and their ability to deal with the problem themselves.
  • Researching the law in relation to the client’s issue.
  • Identifying the next step that needs to be taken.
  • Summarising the content of the interview for the client and explain what happens next.
  • Ensuring clients know they can return if necessary.
  • Keeping detailed computerised records

Specific qualifications or experience are not required to train to be a gateway assessor. The training to be a gateway assessor is approximately 6 weeks. During this time one day a week is spent in bureau and one day classroom training. At Citizens Advice East Hampshire we run gateway assessor recruitment and training events approximately twice a year.


Once a volunteer is fully competent in the gateway assessor role they may wish to train further to become an advisor. Being an advisor is a very varied role. As an advisor you will:

  • Interview clients by appointment in the bureau, over the phone, at outreach sessions and by email.
  • Give information from the CAB electronic information system and other sources.
  • Give advice in explaining the choices and consequences the client faces.
  • Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals.
  • Refer clients to other agencies if they are better placed to help.
  • Keep records of all clients' cases.
  • Prevent future problems by identifying issues that affect a lot of clients.

You don't need any particular qualifications or experience to train as an advisor. All sorts of people are CAB advisors. Advisors don't need to know it all! We provide all trainee advisors with a comprehensive training programme that will give you the skills you need to deliver a high quality service to clients.

You won't be left alone after you are trained. There will always be supervisors and more experienced advisors to give you support, advice and guidance.

Once you have qualified as a Generalist Advisor, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge and specialise in a particular area such as:

  • Debt
  • Employment
  • Welfare Benefits
  • Housing
  • Domestic Abuse
  • Receptionists

Receptionists are the public face of the CAB. They are the main link between the public and the bureau. This role would suit people who are methodical, organised and patient. As a receptionist, you will:

  • Greet clients, and other visitors, and make them feel welcome.
  • Keep clients updated with waiting times.
  • Arrange appointments and answer phone calls.
  • Point out self-help information on the CAB Service.
  • Keep track of the waiting room.
  • Keep records and enter data onto the computer systems.
  • Liaise with other bureau staff and volunteers


All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Executive, but Trustees:

  • Set the overall direction and support the development of the bureau.
  • Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards.
  • Employ CAB staff and control bureau finances.
  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies.
  • Ensure the bureau complies with relevant laws.

A CAB trustee board needs people from all sections of the community with a wide range of different skills, experience and perspectives. The board tends to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.

Research and Campaign workers

Research and Campaign workers use information from problems brought into the bureau by clients to help bring about real change by influencing local and national policy. So if you shout “It’s just not right!” or “it’s just not fair!”, when you come across an issue that you feel is unjust, then research and campaign work is for you.

This is a flexible role, working with the district Research and Campaign team. It can involve:

  • Completing and collating evidence forms that record information about the problems clients’ experience.
  • Identifying and raising issues in the bureau and at meetings.
  • Training staff and volunteers in spotting particular issues and completing evidence forms.
  • Conducting research and writing reports on local issues.
  • Media campaigning and liaising with other bureaux and agencies to provide a voice for clients.


Tuesday, 06 January 2015 10:36

Get Advice

You may be able to find the information and guidance you need on our national website so it is a good idea to look at this first. We also have specific pages on this site relating to specific advice areas. On these pages we have some Frequently Asked Questions with local links which may help you. 

If you can’t find the help you need through the Frequently Asked Questions then you'll find a relevant contact form at the bottom of these pages.


The national website provides some advice pages in other languages, including British Sign Language (BSL).

What can I expect when I visit a Citizen’s Advice Service?

You do not need an appointment to visit our services. If you have any particular language or access requirements it is good idea to telephone us first and we will do our best to meet those needs.

When you arrive someone will welcome you and show you where you can wait before speaking to an adviser. We will do our best to see you quickly, but please be prepared for a wait. Remember you can also get advice from us by telephone, e mail or post.

When we first meet we will find out how we can best help you. We will ask you about yourself and your problem so that we can be sure we provide the information and guidance that is right for you. Depending on your advice need, it will help us and also save you time, if you bring some information with you when you visit. Please look at this guide to what to bring to a service visit.

After we have spoken to you and assessed your advice need

  • We may give you some factsheets or leaflets
  • We may offer help with form filling, contacting other agencies or offer help with budgeting.
  • We may find out that you need specialist advice or support, so we may direct you somewhere that is better placed to help you
  • Sometimes we may need to see you more than once to provide you with the help you need, so we may offer you a longer appointment on another day after your first visit.
  • It all depends on what you need, but we will work with you to help you find a way through your problems
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